FREE SHIPPING & 365 DAY FREE RETURNS

FREE SHIPPING & 365 DAY FREE RETURNS

Contact Us

Check out our step-by-step instructions. From order tracking to returns, you’ll find the answers here.

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FAQs

How long does shipping take?

For all products except jewelry, orders are typically processed within 1-2 days. Shipping times vary based on the shipping method and destination. Generally speaking, orders shipped via standard shipping options arrive to your door 4-6 business days from the shipment date.

How much does shipping cost?

We strive to maintain low shipping costs and all products include basic free shipping. At your option, you may purchase an expedited ship. This cost varies depending on the size, weight and destination of your order. Since items may ship from multiple manufacturers, expedited shipping costs are applied separately by item ordered.

How do I cancel my order?

All orders have a 2-hour cancelation window. To cancel an order, please login to your account with the same email used to place the order, go to My Orders & Returns, find the order you'd like to cancel, and click "Cancel." If more than 2 hours have passed since your order was placed, you will not see the option to cancel. Unfortunately we cannot cancel orders more than 2 hours after they have been placed. If your order has already been processed, you'll be covered under our Return Policy.

When will you process my return?

Once your return order has been received by us, please allow up to 5 business days for it to be processed. You will receive an email confirmation once your refund or exchange has been completed. Once you receive a refund notification, the refund will show on your credit card in 24-48 hours.

How do I refer to earn points?

Click on either the Account or Refer & Earn link in the menu bar to create an account. Once an account is created, you'll be able to refer friends and manage your rewards points in the Account Page under Referral & Rewards.

EMAIL

We’ll respond within 24 business hours.

care@onequince.com

CALL

Still need help? Leave a voicemail.

+ 1 913-845-9376

MANUFACTURERS

Manufacturers interested in partnerships.

partner@onequince.com

AFFILIATES

Bloggers and social media affiliates.

affiliate@onequince.com