Always Free Shipping | 100 Day Free Returns

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Shipping & returns

Shipping & returns

contact us care@onequince.com

Shipping

Standard shipping is always free. Delivery time is typically 4-6 business days. Please expect shipping delays due to COVID-19 of 4-6 days.

Shipping for Jewelry

Standard shipping is always free. All jewelry shipments above $100 require a signature upon delivery. We do not ship jewelry to PO Boxes, APO or FPO addresses.

For jewelry, processing and shipping times depend on the items ordered. Items marked as "Made to Order" are ready to ship within 7 business days, for a total delivery time of 15 business days. Items marked as "In Stock": delivery time is typically 2-3 business days.

How Do I Start a Return?

We require that you create an account to return an item. If you do not have an account, please create one using the email associated with your order. Once you have an account created, please login and go to Account > Orders & Returns > Return or Replace Items. Once you have processed a return, you will receive an automated email including a shipping label.

Please note that in order to create an return you must have an account. If you have not yet created an account, please do before requesting a return. Your email address must be the same as the one you used for the original order.

How Long Does It Take for My Return to Process?

Please note: Refunds and exchanges will be delayed by 15-20 business days due to the effects of COVID-19. We apologize for any inconvenience. If you have any questions or concerns please contact us at care@onequince.com.

We will process your return within 48 hours of receipt. You will be notified as soon as your item is received and your refund has been processed.

Returns

Items may be returned within 100 days of the purchase date.

Exchanges are always free, including shipping.

Returns for a refund are free for your first order. We offer free refunds on your first order so that you can gain trust in our product quality. On subsequent orders, we deduct the $6 cost of shipping from your refund so that we can maintain our radically low prices. Unfortunately, expedited shipping is not refundable. All refunds will be issued back to the original form of payment.

Returned apparel must be unworn, unwashed, undamaged, and unaltered. You must include any original packaging, including all tags or boxes, for us to accept returns. Bedding may be washed or used, so long as it is returned within 100 days. We hold the right to refuse items which do not meet these standards. 

Once your return order has been received by us, please allow up to 14 business days for it to be processed. You will receive an email confirmation once your refund or exchange has been completed. Once you receive a refund notification, the refund will show on your credit card in 24-48 hours.

If your package was marked as delivered but you cannot find it, please wait for 48 hours before contacting customer service. In most cases, a carrier marks a package as delivered prematurely, and the package will arrive within 48 hours. In some cases, the package was delivered to a neighbor or placed in a different mailbox. Please ask your neighbors if they have seen the package before contacting customer service. If you still have not found the package, please email us at care@onequince.com, and we will let you know of next steps.

Please report all packages as missing or lost within 2 weeks of the expected delivery date.

Shipping

Standard shipping is always free. Delivery time is typically 4-6 business days. Please expect shipping delays due to COVID-19 of 4-6 days.

Shipping for Jewelry

Standard shipping is always free. All jewelry shipments above $100 require a signature upon delivery. We do not ship jewelry to PO Boxes, APO or FPO addresses.

For jewelry, processing and shipping times depend on the items ordered. Items marked as "Made to Order" are ready to ship within 7 business days, for a total delivery time of 15 business days. Items marked as "In Stock": delivery time is typically 2-3 business days.

How Do I Start a Return?

We require that you create an account to return an item. If you do not have an account, please create one using the email associated with your order. Once you have an account created, please login and go to Account > Orders & Returns > Return or Replace Items. Once you have processed a return, you will receive an automated email including a shipping label.

Please note that in order to create an return you must have an account. If you have not yet created an account, please do before requesting a return. Your email address must be the same as the one you used for the original order.

How Long Does It Take for My Return to Process?

Please note: Refunds and exchanges will be delayed by 15-20 business days due to the effects of COVID-19. We apologize for any inconvenience. If you have any questions or concerns please contact us at care@onequince.com.

We will process your return within 48 hours of receipt. You will be notified as soon as your item is received and your refund has been processed.

Returns

Items may be returned within 100 days of the purchase date.

Exchanges are always free, including shipping.

Returns for a refund are free for your first order. We offer free refunds on your first order so that you can gain trust in our product quality. On subsequent orders, we deduct the $6 cost of shipping from your refund so that we can maintain our radically low prices. Unfortunately, expedited shipping is not refundable. All refunds will be issued back to the original form of payment.

Returned apparel must be unworn, unwashed, undamaged, and unaltered. You must include any original packaging, including all tags or boxes, for us to accept returns. Bedding may be washed or used, so long as it is returned within 100 days. We hold the right to refuse items which do not meet these standards. 

Once your return order has been received by us, please allow up to 14 business days for it to be processed. You will receive an email confirmation once your refund or exchange has been completed. Once you receive a refund notification, the refund will show on your credit card in 24-48 hours.

If your package was marked as delivered but you cannot find it, please wait for 48 hours before contacting customer service. In most cases, a carrier marks a package as delivered prematurely, and the package will arrive within 48 hours. In some cases, the package was delivered to a neighbor or placed in a different mailbox. Please ask your neighbors if they have seen the package before contacting customer service. If you still have not found the package, please email us at care@onequince.com, and we will let you know of next steps.

Please report all packages as missing or lost within 2 weeks of the expected delivery date.