Always Free Shipping | 365 Day Free Returns

Shipping & returns

Shipping & returns

contact us care@onequince.com

Shipping

Standard shipping is always free. Delivery time is typically 5-7 business days. Please expect shipping delays due to COVID-19 of 4-6 days.

Shipping for Jewelry

Standard shipping is always free. All jewelry shipments above $100 require a signature upon delivery. We do not ship jewelry to PO Boxes, APO or FPO addresses.

For jewelry, processing and shipping times depend on the items ordered. Items marked as "Made to Order" will arrive to you in 15-20 business days. Items marked as "In Stock": delivery time is typically 3-5 business days.

Returns Policy

Items may be returned within 365 days of the purchase date. You may request a full refund or an exchange for all items other than made-to-order jewelry. Returns of made-to-order jewelry are subject to a $35 restocking fee. Ring resizing after a first request to resize on any ring order is subject to a $35 resizing fee. We will be able to offer ring resizing only once a year. Once a ring has been resized, it can no longer be returned for an exchange or a refund. Apparel must be unworn, unwashed, undamaged, and unaltered. You must include any original packaging, including all tags or boxes, for us to accept returns. Bedding may be washed or used, so long as it is returned within 365 days. We hold the right to refuse items which do not meet these standards. Once your return order has been received by us, please allow up to 14 business days for it to be processed. You will receive an email confirmation once your refund or exchange has been completed. Once you receive a refund notification, the refund will show on your credit card in 24-48 hours. If we do not receive the returned order, we are unable to process a refund or exchange unless you are able to provide proof of shipment and receipt through the label's tracking numbers. In cases where we have not received a returned order, if tracking information does not show the item as sent or delivered, we will ask that you file a claim with the carrier for a lost package before we can process a refund or exchange.

How Do I Start a Return?

We require that you create an account to return an item. If you do not have an account, please create one using the email associated with your order. Once you have an account created, please login and go to Account > Orders & Returns > Return or Replace Items. Once you have processed a return, you will receive an automated email including a shipping label.

Please note that in order to create an return you must have an account. If you have not yet created an account, please do before requesting a return. Your email address must be the same as the one you used for the original order.

How Long Does It Take for My Return to Process?

Please note: Refunds and exchanges will be delayed by 15-20 business days due to the effects of COVID-19. We apologize for any inconvenience. If you have any questions or concerns please contact us at care@onequince.com.

Once your return order has been received by us, please allow up to 14 business days for it to be processed. You will receive an email confirmation once your refund or exchange has been completed. Once you receive a refund notification, the refund will show on your credit card in 24-48 hours.

If your package was marked as delivered but you cannot find it, please wait 48 hours before contacting customer service. In most cases, a carrier marks a package as delivered prematurely, and the package will arrive within 48 hours. In some cases, the package was delivered to a neighbor or placed in a different mailbox. If you can, please ask your neighbors if they have seen the package before contacting customer service. If you still have not found the package, please email us at care@onequince.com, and we will let you know of next steps.

Please report all packages as missing or lost within 1 week of the expected delivery date. You can report a package as missing by emailing customer service at care@onequince.com. If a package is reported as missing > 1 week after expected delivery date, you will be asked to file a claim with the postal carrier.

Shipping

Shipping

Standard shipping is always free. Delivery time is typically 5-7 business days. Please expect shipping delays due to COVID-19 of 4-6 days.

Shipping for Jewelry

Standard shipping is always free. All jewelry shipments above $100 require a signature upon delivery. We do not ship jewelry to PO Boxes, APO or FPO addresses.

For jewelry, processing and shipping times depend on the items ordered. Items marked as "Made to Order" will arrive to you in 15-20 business days. Items marked as "In Stock": delivery time is typically 3-5 business days.

Returns

Returns Policy

Items may be returned within 365 days of the purchase date. You may request a full refund or an exchange for all items other than made-to-order jewelry. Returns of made-to-order jewelry are subject to a $35 restocking fee. Ring resizing after a first request to resize on any ring order is subject to a $35 resizing fee. We will be able to offer ring resizing only once a year. Once a ring has been resized, it can no longer be returned for an exchange or a refund. Apparel must be unworn, unwashed, undamaged, and unaltered. You must include any original packaging, including all tags or boxes, for us to accept returns. Bedding may be washed or used, so long as it is returned within 365 days. We hold the right to refuse items which do not meet these standards. Once your return order has been received by us, please allow up to 14 business days for it to be processed. You will receive an email confirmation once your refund or exchange has been completed. Once you receive a refund notification, the refund will show on your credit card in 24-48 hours. If we do not receive the returned order, we are unable to process a refund or exchange unless you are able to provide proof of shipment and receipt through the label's tracking numbers. In cases where we have not received a returned order, if tracking information does not show the item as sent or delivered, we will ask that you file a claim with the carrier for a lost package before we can process a refund or exchange.

How Do I Start a Return?

We require that you create an account to return an item. If you do not have an account, please create one using the email associated with your order. Once you have an account created, please login and go to Account > Orders & Returns > Return or Replace Items. Once you have processed a return, you will receive an automated email including a shipping label.

Please note that in order to create an return you must have an account. If you have not yet created an account, please do before requesting a return. Your email address must be the same as the one you used for the original order.

How Long Does It Take for My Return to Process?

Please note: Refunds and exchanges will be delayed by 15-20 business days due to the effects of COVID-19. We apologize for any inconvenience. If you have any questions or concerns please contact us at care@onequince.com.

Once your return order has been received by us, please allow up to 14 business days for it to be processed. You will receive an email confirmation once your refund or exchange has been completed. Once you receive a refund notification, the refund will show on your credit card in 24-48 hours.

Missing or Lost Package

If your package was marked as delivered but you cannot find it, please wait 48 hours before contacting customer service. In most cases, a carrier marks a package as delivered prematurely, and the package will arrive within 48 hours. In some cases, the package was delivered to a neighbor or placed in a different mailbox. If you can, please ask your neighbors if they have seen the package before contacting customer service. If you still have not found the package, please email us at care@onequince.com, and we will let you know of next steps.

Please report all packages as missing or lost within 1 week of the expected delivery date. You can report a package as missing by emailing customer service at care@onequince.com. If a package is reported as missing > 1 week after expected delivery date, you will be asked to file a claim with the postal carrier.