1. How long does shipping take?
For all products except jewelry, orders are typically processed within 1-2 days. Shipping times vary based on the shipping method and destination. Generally speaking, orders shipped via standard shipping options arrive to your door 4-6 business days from the shipment date.
2. How much does shipping cost?
We strive to maintain low shipping costs and almost all products include basic free shipping. At your option, you may purchase an expedited ship. This cost varies depending on the size, weight and destination of your order. Since items may ship from multiple manufacturers, expedited shipping costs are applied separately by item ordered.
3. Where does my order ship from?
Quince is a global platform, connecting customers with manufacturers from across the world. Your order could ship from a variety of locations depending on the manufacturer's location.
4. How do I cancel my order?
We try our best to ship items as quickly as we can. As a result, we are unable to promise a cancellation window. Please contact us before 6 pm PST to cancel your order. Cancellation requests made after 6 pm PST are unlikely to be fulfilled. If it is before 6 pm PST and you would like to cancel your order please contact email@example.com immediately.